Contact us

Customer Service hours: Monday to Friday  9am-4pm Sydney time.

Call 0478 620 278 if you want to speak with us. If you cannot get through please send us email enquiry and we will respond asap. Please note we have only one line and call rings out when we are on the other call.

Sometimes rings are very short and we are unable to pickup your call (it relates to bad reception). If you call from No Caller ID we cannot call you back otherwise we will sent txt asking for order number.

Email Us: Please send general enquiries to

Sorry - We don't send orders internationally.

Orders should arrive safely to every customer within 1-5 business days (+2 days for NT and WA). Delivery by Australia Post with tracking.

If wondering where your order is, please find your tracking number in the Australia Post email sent straight after dispatch.
Track Your Item Online using the Australia Post 10 digit tracking ID. It will look similar to the image below:

Where's My Order? Haven't received your order yet? If you're outside of a major city, please allow an extra day or two, sometimes regional orders just take a little longer.

Still hasn't arrived? Send us an email to with the following: 

Subject: Order #XXXXX
Message: Your Message

Return Process

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached

Swaddles, baby bags, and baby suits are under garments and therefore sold to you in sealed clear plastic protective cover indicating they are unused and unworn

If unsure of sizing on Grobag, Ergopouch and Aden & Anais - please use the manufacturer size guides according to the height and in some cases the weight of your baby

If you wish to return any item(s) you have purchased from Baby Baby Online for refund or exchange, please follow those simple steps:


Before you request a return, check our Returns Policy Requirements:

You can request the return of the purchased item within 14 days (inclusive) from the trackable date of delivery and

The item must be in original, unworn, unused state and saleable condition:

  • in the original unopened packaging (plastic bag) and
  • with all original tags and labels still attached

If you are not able to comply with these requirements, Baby Baby Online reserves the right to refuse a refund of that item.


    If your item(s) meeting the above requirements, please

    Send us an email to with the following information:

    • the product details you wish to return including product photo(s) with barcode label(s) and
    • your reason to return

    Pack the item carefully and send via post to the address emailed in response to your return.



    Return postage costs will be at your expense, unless the item returned is faulty or not as ordered. In this instance Baby Baby Online Customer Service will contact you to arrange the best solution.

    You must return the item as soon as possible. If nothing is received within ten (10) business days of requesting the return, the return case will be closed.

    Gift cards cannot be exchanged or refunded and will expire 12 months from the purchase date.